Tiffin Mats
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Tiffin Mats Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tiffin Mats has 1.4 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Disgusting, No pros, Were fast and it looked amazing.
Cons: Took almost a year to get the mat we paid for, Bad business, Customer service.Recent recommendations regarding this business are as follows: "Will look into their other endeavors", "Dollamur", "Ak athletics", "run dont walk", "DO NOT ORDER FROM THIS COMPANY!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tiffin Mats has 1.4 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Disgusting, No pros, Were fast and it looked amazing.
Cons: Took almost a year to get the mat we paid for, Bad business, Customer service.Recent recommendations regarding this business are as follows: "Will look into their other endeavors", "Dollamur", "Ak athletics", "run dont walk", "DO NOT ORDER FROM THIS COMPANY!".
Most users ask Tiffin Mats for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Tiffin Mats Reviews
"Robin at Tiffin was able to help"
Our large mat order was delayed for 9 months due to material delays, broken laminator and lack of management and customer service. However, after multiple...
"Stole $6K"
Ordered pads and given the runaround since May 2023. Now they havw burned the factory down to the ground. If anyone has experienced this also, please leave...
Elkton, Maryland
Stole $6K
- No pros
- All cons
Preferred solution: Full refund
User's recommendation: Will look into their other endeavors
Never received mats paid for
Preferred solution: Full refund
User's recommendation: Dollamur
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elkton, Maryland
Order placement
- Wont ship ur item
- About everything
Preferred solution: Full refund
User's recommendation: Ak athletics
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elkton, Maryland
This company is CRAP!!!
She has called numerous times. They mostly don't answer.
But the 2 times they have, they said they'll get back to her. They don't!
- Tiffin mats did not delivery
- Even after 7 months
Preferred solution: Full refund
User's recommendation: DO NOT ORDER FROM THIS COMPANY!!!
Elkton, Maryland
Never recieved a refund or order
- Entire company
Preferred solution: Full refund
User's recommendation: run dont walk
Robyn is rude and unprofessional
- All
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
DO NOT BUY FROM THEM!!
- Losing 509 to scammers and liars
Preferred solution: Full refund
User's recommendation: DO NOT BUY!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Purchase
Ordered 12/27/2021 a wrestling mat for my son and daughter as a Christmas Gift. I was advised it would be 4-6 weeks.
After not hearing anything from them I contacted them and they advised me It would ship week of 02/01/2022. When I didn't receive anything I called again and they stated due to covid delayed to 2/28/2022 and when that date came near I called again and they stated 03/14/2022 and at this point I was extremely frustrated as my kids were upset and I called and spoke with Robin who advised me she would take my order into her hands and follow up... What a joke... She told me that she would personally see the order thru and would call me 03/18/22 and give me a follow up which she called and stated she had just gotten in and would call me right back when she had info but the latest production date was 03/22/22 but I never received a call back from her!!!
My husband called today 03/23/22 and she gave him a bunch of bull excuses like they have been giving customers!! DO NOT USE THIS COMPANY. I have requested a cancellation and refund which I have not heard anything about therefore I have submitted a thru my cc. We are now 4 months in and I have no mat, no refund and looking for a reputable company to order from and wait an additional 5 weeks for a mat.
This company should be shut down and not in business! I have all the proof of correspondence and calls to this company that wasted my time.
- Scam
- Liers
- Horrible customer service
Preferred solution: Full refund
User's recommendation: DO NOT USE TIFFIN MATS. THEY ARE A SCAM COMPANY WITH HORRIBLE CUSTOMER SERVICE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very Poor experience buying directly from the company
I placed and order for wrestling mats through Tiffin's website in Nov 2021 because according to the site I would receive the mats in early December. The mats did not arrive and in January 2022 I reached out to ask and was told to expect deliver in February 2022.
I patiently waited and by end of March I reached out to ask on the status. There was no response. I then ask three times for a refund and each time was met with no response.
Considering the amount these mats cost I was very disappointed in the lack of responsiveness.
They were very quick to charge my credit card for the money but so poor when it came time to provide the product.
After waiting a week for my final response, I called my credit card company and disputed the charge and was able to get a refund that way. It was still very frustrating because I was buying the mats because I needed them and had to wait for nothing.
Still never heard back from the company
Preferred solution: Apology
User's recommendation: Do not purchase from Tiffin, there is another company in Texas that has much better reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Shinnston, West Virginia
Robin made our weekend great
- Were fast and it looked amazing
User's recommendation: Talk with Robin
Replying to
Huntsville, Alabama
Took hundreds of dollars
User's recommendation: Do not do business with this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Do NOT do business with Tiffin Mats!!!
- Poor customer service
Preferred solution: Deliver product or service ordered
Baton Rouge, Louisiana
Do not order from them!
Dallas, Texas
HORRIBLE
Terrible
If you want to get to GERRY, simple call and say - I want to make a purchase and GERRY will call you back in minutes. It's clear they are trained to say 'He's not in" when he's prob sitting in his office.
I've heard calls where he was literally talking in the background and they will say he is not there. I then thought about how about if I called to say I want to pay or make a sale, I bet he would call me then!! So I did just that!! I literally hung up and called right back within seconds on a blocked number after being told he is not in, and said "Hi, I want to purchase a mat" Then I got oh, sure hold on!
I got passed right to him! just a heads up for those tryna reach the phantom Jerry
Stole $5500 from a youth cheerleading program
- Disgusting
- Entire experience
Same issue in Georgia. They have not delivered our mats in 10 months. We are getting lawyers engaged.
About
Tiffin Mats is a company with more than 35 years of experience in providing athletic mats and other sprot equipment. Specilizing in mats, Tiffin Mats offers a wide range of them. It has gymnastics, cheerleading, wrestling mats and much more. The company sells factory-direct products. All of the products are made in the US. Not only do the company produces its products in the USA but also all the vendors of the company are located in the US too. Tiffin Mats accepts different kinds of payments, such as, credit card, MasterCard, Visa, American Express, and PayPal etc. The company covers carpet foam, wrestling mats and sewn products with warranty. It offers 1 to 5 years warranty on wrestling mats, 3 year limited warranty on carpet foam and 1 year warranty on sewn products. Tiffin Mats is headquartered in Elkton, Maryland.
Tiffin Mats is ranked 13 out of 88 in Carpets, Rugs and Mats category
USA
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Have you gotten your money back yet? I am in the thick of this fight currently and wondering how many screwed over customers are actually getting money back.
Hello, no I have not received a refund or a mat from them. Not an email, not a call nada!
I haven’t even received a notice from credit card company in my favor just that they are investigating and will get back to me.
My credit card has given me provisional credit so that’s a plus until they finalize their investigation. Sorry to hear of ur issue and hopefully you paid in a form for a resolution.